Lifestyle Distribution Policies

Business Hours:

• Orders accepted by phone toll free 877.837.9010 between 9 AM – 5 PM Monday – Friday Eastern Standard Time.
• Orders accepted by Fax 404.348.0167 or email to marcy [at] lifestyledistribution [dot] com 24 hours a day / 7 days per week
• Most orders are shipped by UPS
• Most orders ship within 24 hours
• Large orders shipped by Common Carrier, our choice.

Minimum Order:

• $ 150 minimum purchase.
• Orders less than $85 will not be processed.

Freight Charges:

• Freight charges are based on your shipping total and not your order total.

Additional Freight Information:

• C.O.D. orders incur an additional fee of $9.00.
• If your store lies in a residential area (according to UPS or Common Carrier) we must add a residential delivery fee of $2 per box if sent by UPS or exact surcharge as determined by Common Carrier.
• On Truck Shipments, we will pay for standard delivery. Any additional services required by Retailer, at the time the order is placed, will be the customer’s responsibility. Examples: Lift-Gate, Off-Load, In-Store Delivery etc.

Backorders:

• We do not automatically ship backorders
• Items on Monthly Promotions are limited and we cannot always honor the special price.
• Please order sale items early to avoid disappointment.

Prices:

• Due to supplier and transportation cost increases, ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
• A confirmation of your order and prices can be faxed or emailed to you as requested.
• Lifestyle Distribution is not responsible for typographical errors.
• Terms and Specifications are subject to change without notice.

Payment:

• PayPal Visa, MasterCard, Discover, American Express
• C.O.D. Company Check with prior approval.
• C.O.D. fee $9.00 per order.
• PayPal payments will receive a 1% discount.
• There is a $30 service charge on all returned checks. A charge of 33.33% will be added to all invoices that are placed for collections.
• If a Returned Check occurs for any reason, all future orders will only be considered by PayPal or Credit Card only.

RETURN / CREDIT / SHIPPING POLICY:

• Please count your boxes carefully before you sign for them. Once signed for, we have no recourse for box shortages.
• Please call any order discrepancies, damage or problems into our office WITHIN 48 hours from receipt of order.
• All returns must be authorized in advance by our Customer Service Department.
• Photographs of all orders are taken before shipment leaves the Lifestyle Distribution warehouse for your protection.
• No credit will be issued for any returns not authorized by Lifestyle Distribution.
• Invoice Numbers and Date of Purchase are required for all returns.
• All returns must be in SALEABLE CONDITION, without price tags, glue residue, security strips or markings of any kind, to receive credit.
• Please be sure to pack returns properly so that they do not become damaged on return.
• Product damaged on return shipment will not be issued credit.
• Saleable returns will be issued a credit memo within 30 days of receipt of approved returned merchandise to be applied on next invoice.
• Discontinued Items, Close Outs and Displays are not eligible for credit.
• Call Tag Pick Up only available on returns due to Lifestyle Distribution error.
• Any returns based on OBJECTIONABLE INGREDIENTS* WILL NOT be issued credit. Please check ingredients with Salesperson before ordering.
• Customer will be responsible for returning any merchandise not due to Lifestyle Distribution error. UPS call tag service will be available at the customer’s expense.
• 15% Restocking fee will be assessed on all returns not due to Lifestyle Distribution error.
• Lifestyle Distribution can not drop ship to third parties.

Lifestyle Distribution
Phone: 877.837.9010
Fax: 404.348.0167 
customerservice [at] lifestyledistribution [dot] com

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